FAQs

• Q What support do you provide for customs clearance?

  We assign dedicated logistics specialists who pre-validate HS codes, prepare compliance packages (CE/FDA/COO), and coordinate with your broker. 98% clearance within 24h for documented shipments.

• Q What payment terms do you offer for bulk orders?

  Orders >5 units qualify for extended terms: 40% deposit, 60% within 60 days post-delivery. T/T, LC, and escrow accepted.

• Q Do you provide on-site training for clinical staff?

  Yes. Certified trainers conduct 2-day onsite sessions covering operation, maintenance, and data interpretation - included with all system purchases.

• Q What documents accompany international shipments?

  Commercial Invoice, Packing List, Airway Bill, Certificate of Origin, CE/FDA certificates, and device-specific test reports (ISO 13485 compliant).

• Q Can lead times be expedited for urgent hospital projects?

  Priority production reduces standard 45-day lead time to 30 days (70% deposit required). Emergency air freight available at cost.